Support

*Depending upon the content of your inquiry, a response may take some time.
*In order to give you the fastest response possible, we ask that you please make the content of your inquiry fit the support form as much as possible.
*We ask that you please take the time to read the manual and the FAQ before asking a question.
*We accept e-mail 24 hours a day, but please be aware that unfortunately we may be unable to respond to inquiries received on weekends and national holidays until the next business day.
*If there is something missing in the information you have given we may be unable to respond.

Questions regarding payment and Amusement Center
We are always willing to respond to any trouble with our billing system at Amusement Center.
We are also interested in hearing about your opinions on products as well as any requests regarding our website.

Examples)

・I forgot my ID/password.
・I cancelled my membership but I’m still being charged.
・I don’t remember registering, but I’m getting charged.
・I want to cancel my membership.
・I was charged twice. (I’m getting two e-mail magazines).

Questions regarding EGG Launcher
We respond to any trouble with EGG Launcher, the part of Project EGG that is necessary to playing games.

examples)

・I can’t play games anymore after canceling my membership.
・A message displays saying “Usage rights not found (DCP028” and doesn’t let me play any games.
・Downloading the launcher failed.
・I can’t update.

Questions regarding EGG games
We always respond to trouble with the games of Project EGG, as they are meant to be enjoyable. However, we do not respond to questions about game content or strategy.

Examples）

・My save data got corrupted.
・The game screen displayed for a second, but then the game window closed right away.

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